Payment.

We accept bank transfers and Paypal for both domestic and international orders. Bank transfer details will show up during the payment process. Please send us a confirmation of your payment, only then we will process your order. 

For international orders, please email us at sales.stainlabel@gmail.com or Whatsapp us at +6287882848344 and we will be more than happy to help you.

 

Shipping.

We aim to dispatch all orders within 1-3 working days. Orders sent internationally can take up to 10 working days to be delivered, dependent on where you are. If an order is urgent, please email and let us know, we are always happy to help where we can.

Shipping within Indonesia usually takes 3-5 business days. If you would like immediate delivery, we can arrange items to be sent via Go-Jek (only available: Jakarta, Depok, Tangerang, Bekasi).

Although rare, please be aware that international custom charges may occur for parcels sent abroad. This is out of our control, and we encourages customers to source this information prior to purchase. Please ask your local postmaster for more information. 

Items are sent using JNE or EMS International and postage rates vary on location and weight of the package.

Stain Label is not held responsible for missing items during shipment. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

 

 

Returns & Refunds.

We strive to ensure you are perfectly satisfied with your purchases, however, in case you are unsatisfied with your purchase, we will accept returns for an exchange of garment or offer a refund on the terms that:

* The item is unworn, in its original saleable condition, with the tag on
* The item is returned in its original packaging.
* Email stainlabel@gmail.com within 7 days of receiving your parcel to authorise a refund or an exchange. Please where possible add a picture so we can access the problem if faulty.

Please note only items purchased on the Stain website can be returned to for refund or exchange. Items purchased in store, must be returned to their original point of purchase. 

You are responsible for the shipping and additional postage charges upon return. As postage is non-refundable, refund will be issued for the product only.